ONE Bank PLC, a prominent private commercial bank in Bangladesh with a strong focus on customer-centric services and digital banking, is hiring enthusiastic and skilled professionals for Customer Service Executive roles in its Contact Center. This contractual position is ideal for individuals passionate about customer support in the banking sector, handling inbound/outbound calls, resolving queries, and contributing to excellent customer experience.
A great opportunity for fresh graduates or experienced candidates seeking bank call center jobs in Dhaka or customer service jobs in banking in 2026.
Vacancy Details
- Position Name: Customer Service Executive – Contact Center
- Number of Vacancies: 08
- Employment Type: Contractual (Full-Time, Work at Office)
- Job Location: Dhaka
Key Responsibilities
- Handle inbound and outbound calls from customers inquiring about account, loan, or card status.
- Provide accurate product and service information.
- Resolve customer requests, complaints, and troubleshoot critical queries.
- Monitor issues, follow up, and escalate to supervisors when needed.
- Maintain call logs, prepare reports, and achieve daily targets.
- Upsell bank products and services where appropriate.
- Perform other duties as assigned by the team lead or management.
Eligibility & Requirements
- Educational Qualifications: Bachelor’s/Honors degree from any reputed university or institution.
- Experience: At least 2 years (preferably in banking sector / call center operations). Freshers are also encouraged to apply.
- Age Limit: 21 to 30 years.
- Required Skills & Expertise:
- Fluent in Bengali and English (spoken and written).
- Proficient in Microsoft Word, Excel, and basic computer operations.
- Excellent communication skills and customer handling abilities.
- Ability to work on roster/shift duties (including rotational shifts).
- Strong sense of responsibility, analytical mindset, and target-oriented approach.
Compensation & Other Benefits Salary and benefits will be as per ONE Bank PLC’s policy for Contact Center roles (competitive pay for contractual positions, plus performance incentives, allowances, and other perks typical in banking contact centers). Exact details will be shared during the selection process or offer letter.
Application Deadline
- Last Date to Apply: 01 March 2026
How to Apply for ONE Bank Customer Service Executive Job
- Visit the official job posting on bdjobs.com: https://bdjobs.com/h/details/1460281?ln=1
- Click “Apply Now” and submit your application online via the bdjobs platform.
- Applicants are strongly encouraged to submit a Video CV for better consideration.
- Complete all required fields accurately and upload necessary documents before the deadline.
Important Notes
- Only shortlisted candidates will be contacted for further stages (e.g., interview, assessment).
- No TA/DA will be provided for attending any recruitment process.
- Beware of Fraud: ONE Bank PLC or bdjobs never asks for money or payments to process job applications. Do not pay any person or agency for job opportunities. Report fraud to complain@bdjobs.com immediately.
- Avoid joining if there is any risk of physical/mental harassment during employment.
- The bank reserves the right to accept or reject any application without explanation.
If you’re fluent in communication, customer-focused, and looking for a dynamic role in a reputed bank’s contact center, this ONE Bank PLC job circular 2026 is your chance to build a career in Bangladesh’s banking sector!
Apply Now before 01 March 2026.
